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On Yer Bike Repairs & Servicing

Here at On Yer Bike, we know there are a lot of customers out there that just love to tinker with their bikes!

For those people we have an extensive choice of tools right here!

But for the people who don't have the time or aren't confident enough yet to start taking apart their pride and joy! Our fully qualified in-store mechanics are here to help!
Repairs

    We have fully kitted out workshops in every store ready to tackle any job.

    So whether you just need a quick puncture repair or your rear suspension servicing, we have the tools and knowledge to help you out!

    Please note we operate a very busy workshop and your bike will need booking in before arrival. We recommend calling roughly a week before you would like the work done, but once with us, we aim for turn-around within the same day.



    Wheels Price
    Inner tube replacement per wheel (wheel off the bike) £7.00
    Inner tube replacement per wheel (wheel on the bike) £12.00
    Puncture repair hub driven e-bike £18.00
    Tubeless conversion/Set up (per Wheel) £25.00
    Presta Valve Core replacement£5.00
    Front Hub Service/bearing replacement £20.00
    Rear Hub Service/bearing replacement £30.00
    Wheel tension/true £17.00
    Wheel building (per Wheel) £40.00
    Frame & Suspension
    Fork lower strip, clean and fit new seals £30.00
    Fit new headset/headset bearings £30.00
    Replace Bottom Bracket £30.00
    Linkage bearing replacement (per pivot) £25.00
    Brakes & Gears Price
    Replace Chain (wheel off the bike) £7.00
    Replace Cassette (wheel on the bike) £12.00
    Replace Rear mech £18.00
    Derailleur alignment check and adjustment (per Wheel) £25.00
    Di2 Firmware update £5.00
    Brake set up and adjustment (per brake) £12.00
    Individual brake bleed £30.00
    Change Brake pads, replace and reset £12.00
    Electric Bike
    Shimano Steps Update & Diagnostic £30.00
    Bosch Update & Diagnostic £30.00
    Yamaha Update & Diagnostic £30.00
    Bosch Battery Capacity test £20.00
    Motor clean & Refit £30.00

    If you are looking to have something fixed that doesn't appear to be on this list, don't worry!

    This list is just to cover our most common repairs, Our mechanics can take on almost any job to do with a bicycle.

    Because there are so many different shapes and sizes when it comes to bicycles, there are some jobs we can't put an upfront price on.

    With these jobs, we have to charge by the amount of time taken. But on the flip side of this, if a job gets done a lot quicker than expected. The mechanics will lower the price to reflect this.

    We will also take on all-electric bike repairs from the major manufacturers (Bosch, Shimano, and Yamaha) There are a few other brands we can help with, but you will have to call us up to check.

    We do not repair Suron/stealth bomber electric bikes

    We also do not repair electric scooters.


Regular Bike Servicing
    Having a service is a great way to keep your bicycle in top condition, And it will help it last a lot longer as well as cut down on costs in the long run.

    Bronze service - Every 500 miles or 10 months
    This is almost like a car mot, a really thorough once over on the bike whilst taking care of a few minor jobs.

    Silver Service -Every 1000 miles or 18 months
    The silver covers everything a bronze does and more! we will also remove and thoroughly clean your Drivetrain (cassette, chain, derailleurs, and cranks) in our eco-friendly hot parts washer. As well as tensioning and truing wheels when required.

    Gold - 1500 Miles or 30 Months
    This is almost a strip down and rebuild! Great for those who want their bike to feel and look almost brand new again. In addition to the silver, your brakes will get bled and almost everything removed, cleaned, and regreased.

    Our mechanics will always assess a bike before starting work, they will quote you according to the work they can see your bike needs. It is always down to you if you wish to go ahead with this work.
    For example, if your bike is booked in for a Gold but it is in almost perfect condition, they will call you and advise a Silver or maybe even a Bronze.
    This works the opposite way as well, if your bike is booked in for a Bronze but needs a full strip-down and rebuild, they will let you know what they find before starting the work.

    Regular Bike ServiceBronzeSilverGold
    Inspect frame and forks for damage
    Check all nuts and bolts and torque accordingly
    Headset & Bottom Bracket check
    Check front and rear hubs & that wheels rotate freel
    Inflate tyres to correct pressure and check condition
    Adjust brakes & Gears
    Lubricate chain
    Road test
    Remove and degrease chain, cassette & cranks
    Remove and clean gears
    True wheels
    Refit and set gears
    Lubricate gear pivots
    Bottom bracket removal, inspection, clean & regrease or replace
    Hub service, removing and regreasing or replacing bearings
    Headset service, removing and regreasing or replacing bearings
    Dropper post inspection & cable refit (if required)
    Bleed front and rear brakes
    Polish frame and forks
    £50£90£180

    Discounted Service add-ons
    Whilst having your service done, there may be one or 2 additional jobs you need to do that aren't covered as part of your service.

    As we will already be working on your bike, it won't take us as long as usual to complete these extra jobs, so we have adjusted these prices accordingly.

    Here is a list of our most popular service ad-ons

    Service add-ons Price
    Fork lower strip and clean £25.00
    Individual brake bleed (included in gold service)£15.00
    Bottom bracket or Headset replacement (included in gold service) £15.00
    Dropper post cable replacement (included in gold service) £15.00
    Tubeless tyre sealant clean and replace (per wheel) £15.00
    Linkage bearing removal and refitting (per pivot) £12.00

    Please note, these prices do not include the cost of parts
Electric Bike Servicing
    Electric bikes can need servicing a bit more often due to the extra forces involved with the motor and the extra weight the bike carries.

    They can benefit from a little extra attention when they come in for a service. So we have introduced an upgraded E-Bike service package.

    We carry out all the same work as our regular service packages with some extra work focused on small issues that can occur on an electric bike.

    The main difference with an E-bike service is we will remove the motor and pay attention to areas on the electric system that would be missed on a regular service.

    Bronze service - Every 400 miles or 8 months
    This is almost like a car mot, a really thorough once over on the bike whilst taking care of a few minor jobs.

    Silver Service -Every 800 miles or 15 months
    The silver covers everything a bronze does and more! we will also remove and thoroughly clean your Drivetrain (cassette, chain, derailleurs, and cranks) in our eco-friendly hot parts washer.
    As well as tensioning and truing wheels when required.

    Gold - 1300 Miles or 25 Months
    This is almost a strip down and rebuild! Great for those who want their bike to feel and look almost brand new again. In addition to the silver, your brakes will get bled and almost everything removed, cleaned, and regreased.

    Our mechanics will always assess a bike before starting work, they will quote you according to the work they can see your bike needs. It is always down to you if you wish to go ahead with this work.
    For example, if your bike is booked in for a Gold but it is in almost perfect condition, they will call you and advise a Silver or maybe even a Bronze.
    This works the opposite way as well, if your bike is booked in for a Bronze but needs a full strip-down and rebuild, they will let you know what they find before starting the work..


    Additional E-Bike Service OptionsBronzeSilverGold
    Inspect frame and forks for damage
    Check all nuts and bolts and torque accordingly
    Headset & Bottom Bracket check
    Check front and rear hubs & that wheels rotate freel
    Inflate tyres to correct pressure and check condition
    Adjust brakes & Gears
    Lubricate chain
    Road test
    Remove and clean chain, cassette & cranks
    Remove and clean front and rear derailleurs
    True wheels
    Refit and set gears
    Lubricate front and rear derailleur pivots
    Bottom bracket removal, inspection, clean & regrease or replace
    Hub service, removing and regreasing or replacing bearings
    Headset service, removing and regreasing or replacing bearings
    Dropper post inspection & cable refit (if required)
    Bleed front and rear brakes
    Polish frame and forks
    Motor removal, clean up and inspection
    Threadlock on all motor plate and mounting bolts
    Electrical contact oil on electrical connections
    Software update and diagnostic report printout
    Rear Derailleur cable inner and outer replaced
    £100£140£230

    Discounted Service add-ons
    Whilst having your service done, there may be one or 2 additional jobs you need to do that aren't covered as part of your service.
    As we will already be working on your bike, it won't take us as long as usual to complete these extra jobs, so we have adjusted these prices accordingly.
    Here is a list of our most popular service ad-ons
    Service add-ons Price
    Fork lower strip and clean £25.00
    Individual brake bleed (included in gold service)£15.00
    Bottom bracket or Headset replacement (included in gold service) £15.00
    Dropper post cable replacement (included in gold service)£15.00
    Tubeless tyre sealant clean and replace (per wheel) £15.00
    Linkage bearing removal and refitting (per pivot) £12.00

    Please note, these prices do not include the cost of parts
Childrens Bicycle Service
Kids Bike Service - £30
Kids' bikes need maintenance too so your little rippers can keep on pedaling.

But most kids' bikes are a lot more straightforward than an adult's bike. Because it is less time and work for our mechanics, we decided it should be less money coming out of your pocket! You save £20 off a regular service.

We will still carry out the same quality of service we would as if we were doing a Bronze service on an adults bike, This includes
  • Check all nuts and bolts and torque accordingly
  • Headset & Bottom Bracket check
  • Check front and rear hubs & that wheels rotate freely
  • Inflate tyres to correct pressure and check the condition
  • Adjust brakes & Gears
  • Lubricate chain
The kid's bike service is for bikes up to 20 Inch wheels in size.
Service cost £30
New Bike Check-up

We offer a free safety check on any bike purchased from us.

All new bikes purchased at On Yer Bike get a full pre-delivery inspection before it leaves the store to make sure it is in perfect condition ready for your first ride.

The first few rides are classed as the bedding in period, so we encourage all customers to book their bikes back in with us FREE OF CHARGE within 4 weeks or 50 miles whichever comes first.

We will inspect the bike to make sure it is still doing everything it should and that every bolt is at the same torque it left us at.

We aim to get these done on the spot where ever possible to make sure you are back on yer bike as soon as possible.

If you have purchased a new bike elsewhere we can do this initial first check for you at a cost of £25

If you have purchased a new bike that has come in a box we can also provide a new bike build/checking service for £50.

Suspension service & repairs

Standard Fork Service - £25

Your forks need a lot more servicing than you realize. With most manufacturers recommend a service every 20-40 hours of use. This doesn't sound like a lot. but if you ride 1.5 hours a week, that's between 3-6 months

We will disassemble the forks, give them a good clean as dirt can build up inside, and replace the seals if necessary.

Remove the old contaminated oil and add fresh oil to them.

Parts are not included with this service and sometime we may need to order the seals.

Full Fork Service

This is something we can't do in-house, But if you need a full service on your forks then we will remove from your bike (unless you have already removed them) send them to the relevant company and deal with it on your behalf.

The cost for this depends on the fork, service, or repair you need and the manufacturer.

It will be whatever they charge + postage + £15 admin fee

Full Rear Shock Service

This is the same as the full fork service, we will remove it from your bike (unless you have already removed them) send them to the relevant company and deal with it on your behalf.

Whilst the shock is out and being serviced, you may want to have your bearings replaced at the same time.

The cost for this depends on the fork, service, or repair you need and the manufacturer.

It will be whatever they charge + postage + £15 admin fee

Shock Bushing Replacement - £20

If you have a bit of wobble from the back end, this can sometimes be caused by worn bushings on your shock. If you do notice any wear or damage it is always worth getting them replaced to make sure your suspension is running silky smooth.

It is £20 per end but if you are having both done, then it is only £30 for 2.

This does not include the price of the hardware

Linkages & bearings £25

Probably the most common job on a full-suspension bike. Your bearings and linkages may wear for various different reasons. This can result in your back end feeling a little wobbly.

We will take the rear suspension apart and fit brand new bearings on each section required until your bike is running like it's brand new again.

Bearings not included

Suspension warranty

Bikes purchased from us that are still in warranty will be treated as any other warranty.

For suspension forks and rear shocks, they may need to be sent off to the manufacturer in question for inspection.

If you bought your bike or suspension elsewhere, we can still handle the warranty for you. But some companies do not cover labor, time, or postage. So there may be a charge for processing this.

No parts are included in any of our in-house servicing.

Booking your bike in

Getting your bike booked into one of our workshops is very straightforward.

All you need to do is call the store closest to you, and one of our staff members will let you know the next available date to work on your bike and get you booked in.

When booking your bike in, please give our staff members as much information as possible so the mechanic can conduct the repair as efficiently as possible.

Our workshops do get busier during peak seasons, as we are a popular choice for servicing and repairs, which means our wait times can be a little longer than expected.

We know it can be frustrating to be without your bike. So we get most jobs done within 24 hours of their booking in date.

There may be occasions where a small job develops into a bigger job, or a part needed is out of stock. In these cases, we will get in touch to let you know.

Each one of our workshops tries to operate in exactly the same way, but there are subtle differences in each branch. So to book your bike in to the store close to you. Choose your local branch from the options below

Burnley
Blackburn
Lancaster
Checking the progress of your repair.

Because our workshops and stores can get quite busy, it can sometimes be a bit tricky answering every call. But we know your repair is very important to you, so we have a handy online checker to see the status of your repair. You can also use this to check the details of what work was carried out during your repair and the total cost. All you need to do is find the repair number on the bottom of your receipt or sent it to you via text message. Type that number in the box below. And it will provide you with the latest information on your specific repair.

Repair Status Check

Enter your 10 digit repair number from the receipt you were given when you dropped off:

Warranty

If you are looking to have your bike checked out by us because there is a warranty issue, we are happy to help.

Sometimes we may need to get your bike booked into the workshop to be inspected before we can start a warranty claim, but if your bike was purchased from us, we will always try to get this done as soon as possible.

Some warranties are quite straight forward and we may only need a quick phone call to get the ball rolling.

Warranties Purchased From other Shops

If your bike or item wasn't purchased from us we may still be able to process your warranty. We do have to work to the manufacturer guidelines and sometimes there will be an admin/processing fee. Just contact your local store for details.

Bosch electric bike warranties

As a Bosch expert center, we can deal with all bosch warranties even if they weren't purchased from us, these will need booking in to be checked on the diagnostic machine before we can start a warranty for you.

Yamaha & Shimano Electric Bike Warranty

If you purchased your bike from us then you just need to follow the steps listed above.

If your bike was purchased at another shop or online, we can still deal with your warranty.

Even though the parts on your bike may be covered under warranty, sometimes the time we spend fitting these parts isn't.

Some manufacturers may cover the cost of labor and admin, and in some cases, the original shop you purchased the bike from may also cover this cost. but if they don't,

There may be a charge for processing a warranty purchased elsewhere.

Qualifications & Standards

Cytech

Cytech is the bicycle industry's recognized training and accreditation scheme for cycle mechanics and technicians. Owned and run by the industry for the industry.

Cycle shops displaying the Cytech accredited symbol employ technicians with a minimum of a Cytech Technical Level Two qualification or higher and are currently full ACT Members.

Cytech accredited staff has undergone professional technical training and accreditation to recognized industry standards, achieving a number of practical and theory tests before qualification.

Cytech courses encompass the basics of cycle mechanics right through to dealing with the most advanced and high-tech componentry and parts.

Shimano Service Center

On Yer Bike is also a registered Shimano Service center, meaning we have been recognized for our high standards and knowledge when it comes to all things Shimano.

Bosch Expert Dealer

We are one of a handful of Bosch Expert Dealers in the UK. We have worked closely with Bosch since the first generation of motors came out and we have proved we are constantly up to date on their latest technology. As a Bosch service centre, we do get slight priority when it comes to warranty. We can also deal with any Bosch warranty even if it wasn't purchased from one of our sores.

How to contact us.
If you have any questions regarding our workshops or servicing you can email our general enquires onyerbikeonline@gmail.com
If you have a question relating to servicing at a certain store below are the links for each store to get in touch directly.
  • Lancaster Store For more details on our Lancaster Store Click Here

  • Burnley Store For more details on our Burnley Store Click Here

  • Blackburn (Giant Store) For more details on our Blackburn Store Click Here
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