These Terms of Service ("Terms") govern your use of our website and services provided by [On Yer Bike Cycles] ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our website and services.
Use of Our Services:
- You must be at least 18 years old to access and use our services.
- You agree to use our services for lawful purposes and in compliance with all applicable laws and regulations.
- You are responsible for maintaining the confidentiality of any account credentials or passwords associated with our services.
Intellectual Property:
- All content, trademarks, logos, and intellectual property rights displayed on our website and services are the property of On Yer Bike Cycles LTDor our licensors.
- You may not modify, reproduce, distribute, or create derivative works based on our content without prior written consent from us.
User Content:
- Our services may allow you to submit, post, or upload content. By doing so, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your content for the purpose of providing our services.
- You are solely responsible for the accuracy, legality, and appropriateness of the content you submit.
Prohibited Activities:
- You agree not to engage in any activities that may:
- Violate any laws, regulations, or third-party rights.
- Interfere with or disrupt our website, services, or networks.
- Transmit any viruses, malware, or harmful code.
- Collect or store personal information of other users without their consent.
- Engage in any fraudulent, deceptive, or abusive practices.
Disclaimer of Warranties:
- Our website and services are provided on an "as is" and "as available" basis, without any warranties or representations, express or implied.
- We do not warrant that our services will be error-free, uninterrupted, or secure.
Limitation of Liability:
- To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website and services.
Indemnification:
- You agree to indemnify, defend, and hold us harmless from any claims, damages, liabilities, costs, or expenses (including attorney's fees) arising out of or related to your use of our website and services or any violation of these Terms.
Modifications to Terms:
- We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.
Governing Law and Jurisdiction:
- These Terms shall be governed by and construed in accordance with the laws ofEngland and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts inEngland and Wales.
- Complaints
- If you wish to make a complaint, send an email to web@onyerbike.com or use the contact form on the website. Once we have received the complaint our team will investigate and get back to you within 72 hours.
Finance Terms & Conditions
LEGAL AND COOKIES
STANDARD TERMS AND CONDITIONS
Welcome to our website. If you continue to browse and use this website you are
agreeing to comply with and be bound by the following terms and conditions of use,
which together with our privacy policy govern On yer bike cycles relationship with
you in relation to this website.
The term ‘on yer bike cycles’ or ‘us’ or ‘we’ refers to the owner of the website whose
registered office is On Yer Bike Cycles Ltd, Queen Street Off Queens Lancashire
Way, Burnley BB11 1AT. The term ‘you’ refers to the user or viewer of our website.
YOUR RIGHTS
On Yer bike Cycles Ltd complies with UK Consumer Law including Consumer
Protection (Distance Selling) Regulations 2000. This is the minimum we will do to
ensure your experience with On Yer Bike Cycles is a pleasant one, these terms and
conditions do not affect your statutory rights.
Distance Selling Regulations give you the right to return any unwanted goods (with
some exceptions) within fourteen days of receiving them providing they are unused
and in their original packaging. We have more specific guidelines on how to return
an item in our Buying Guide.
ORDERING INFORMATION AND CARD SECURITY
All orders placed online are held on our secure server and are encrypted by
AlphaSSL.
Once your order is placed, we will email confirmation of the details of your order and
keep you informed of the progress of your order by email and/or telephone.
All Website, Mail Order and Click & Collect payments are processed at the point of
purchase.
When acknowledgement of your order is received, this indicates that we have
received your order. It does not indicate that a contract exists between us. Your order
constitutes an offer to EBC to buy goods. All orders are subject to acceptance by
EBC. We will confirm acceptance by sending you an email that confirms all of the
relevant details of the order. The contract between EBC and and you will only be
formed when we send you the order confirmation.
We work to ensure represented stock is available. If items ordered become
unavailable, we will contact you to suggest an appropriate alternative. If no suitable
alternative is available, we will cancel the order.
We may choose to send goods to you in more than one package, part order the
goods and unless otherwise instructed will hold any unfulfilled part of your order for
up to 28 days. After this time, we will email you either with an alternative (if available)
or confirmation of cancellation.
We reserve the right to cancel the contract between us if:
i) We have insufficient stock to deliver the goods you have ordered; or
ii) The delivery service provider does not deliver to your area; or
iii) One of more of the goods you ordered was listed at an incorrect price due to an
input error in the pricing information received by us from your suppliers; or
iv) We have reason to suspect that there is a risk of a fraudulent transaction; or
v) We are unable to obtain authorised payment or the payment process is
incomplete.
We shall accept no liability in respect of any failure to deliver goods you have
ordered or any delay in doing so that is caused by any event or circumstance beyond
our reasonable control.
We reserve the right to ask for further information regarding the cardholder’s name,
address and contact details. If this information is not forthcoming, Edinburgh Bicycle
may choose not to proceed with the order. We reserve this right to protect both you
and other bona fide customers.
Should you need to amend or cancel an order please do so by
emailing burnley@onyerbike.com Alternatively you may call us during opening times
on 01282 438855.
DELIVERY
Free delivery service is available on any accessory or clothing order over £50 to any
UK mainland address (including islands and Northern Ireland but excluding Channel
Islands).
Delivery for any bicycle order to a UK mainland address is Free if the bicycle is
ordered through a third-party Cycle to Work scheme an additional cost may incur.
If you are unsure of the services available in your area we advise that you call us on
01282 438855 for clarification.
All deliveries require a signature upon receipt.
COLLECT IN STORE
Please bring the following items with you:
1. Proof of purchase – a copy of your confirmation email or your sales receipt.
2. A form of ID – for your protection against fraud, we cannot release your order
without seeing either the card you used to place the order or photo ID
(passport, driving license, etc).
Once your order arrives in store, you will have up to 10 days to collect your order
(unless otherwise instructed). If uncollected, your order will be sent to our Returns
Department and you will be refunded within 28 days.
For security reasons designed to protect customers, only you can collect your order.
We amend these Terms from time to time. Please revisit these pages on a regular
basis.
PRICES
Whilst every effort is taken to ensure our prices are correct, we reserve the right to
amend or correct prices where necessary.
All advertised prices include VAT at the standard UK rate (currently 20%) unless
otherwise stated.
Some items such as helmets, books and children’s clothing are currently VAT
exempt. VAT does not apply to goods dispatched outside the EU nor does it apply to
VAT Exempt areas such as the Channel Islands.
Liabilities and Guarantees
All goods supplied come with a minimum one-year guarantee subject to fair use,
wear and tare (please see individual products for further information). Should a
product fail within its guarantee period due to a manufacturing defect, please return it
to us for inspection.
Compatibility of products is not guaranteed. Neither we nor any third parties provide
any warranty or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered on this
website for any particular purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude liability for
any such inaccuracies or errors to the fullest extent permitted by law.
Goods are only supplied for intended use, On yer bike cycles Ltd cannot accept
responsibility for any item or product used out-with its intended use or for use in
competition.
We reserve the right to make good any item returned to us for warranty, where this is
not possible we may on occasion choose to offer a full refund or replace with a
similar or equivalent product.
PRIVACY POLICY
GDPR
On yer bike cycles ltd believes in and is fully committed to respecting and protecting
our customer’s privacy. Under GDPR, our customers have the following rights which
we will always work to uphold. Our Data Protection Officer can be contacted at any
time using the details below to find out more how we use your data in line with these
rights:
1. The right to be informed about our collection and use of your personal data.
This Policy page should tell you everything you need to know
2. The right to access the personal data we hold about you – you can access
and amend your preferences by logging into your account and managing
these from your ‘My Account’ area
3. The right to have your personal data changed if any of the data held by us is
inaccurate or incomplete – you can access and amend your preferences by
logging into your account and managing these from your ‘My Account’ area
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose
of any of the personal data that we have – this should be done in writing as
detailed below
5. The right to restrict (i.e. prevent) the processing of your personal data
6. The right to object to us using your personal data for a particular purpose or
purposes
7. The right to data portability. This means that, if you have provided personal
data to us directly, we are using it with your consent or for the performance of
a contract, and that data is processed using automated means, you can ask
us for a copy of that personal data to re-use with another service or business.
8. Rights relating to automated decision-making and profiling.
HOW CAN YOU ACCESS YOUR PERSONAL DATA?
If you want to know what personal data we have about you, you can ask us for
details of that personal data and for a copy of it (where such personal data is held).
This is known as a Subject Access Request. All subject access requests should be
made in writing addressed to The Data Protection Officer using the address
information below.
WHO IS THE DATA CONTROLLER?
On yer bike cycles Ltd is the Data Controller and we are registered with the ICO.
Our registration number 04508579.
DO WE SHARE YOUR PERSONAL DATA?
From time to time it may be necessary for us to share some of your personal data
with a third party in order to fulfil the purposes of a transaction. These parties
include:
- Service providers based in the UK who provide IT and system administration
services
- Companies and organisations who conduct fraud prevention and credit risk
reduction services
We are entitled to share data with them as it is within our legitimate business interest
to do so.
- Service providers based in the UK, EU, and the USA who provide payment
processing systems
- Third party courier services who will ship products to you
We are entitled to share data with these parties as it is necessary for the fulfilment of
the contract between us and you.
If any of your personal data is required by a third party, as described above, we will
take steps to ensure that your personal data is handled safely, securely and in
accordance with your rights, our obligations, and the third party’s obligations.
WHAT INFORMATION WE DO WE HOLD ABOUT YOU?
- Information that you have given us: when creating an account, making a
purchase instore or online, subscribing to marketing communications you
provide details such as your name, email address, delivery address, shipping
address and telephone number.
- Information we collect about you: when you visit our website, we may
automatically collect information about you such as your Internet Protocol (IP)
address which connects your device to the internet, login information, browser
type, the country and regional telephone code when your computer is located
and information about your visit including products you’ve viewed, page
response times and download errors. Please note, you cannot be identified
from this information and it is only used to assist us in providing an effective
service on our website and to collect broad demographic information for
aggregate use.
- Information from other sources.
HOW DO WE USE THIS INFORMATION?
- To fulfil and process your order e.g. authorising payment and arranging
shipping of products. In some cases, it may be necessary to provide your
information to external companies such as delivery firms who carry out logistic
services on our behalf. These companies are not allowed to use your data for
any other purpose.
- We also use a service and product review platform (Trustpilot) to gather
information from our customers and their experiences with our company. After
a purchase, you will receive an email for both aspects (service & product) if
applicable. On receiving these emails, whilst we would greatly appreciate
feedback from you, you have the right to unsubscribe and this will prohibit use
of your email address being used for feedback requests in future purchases.
- If you have agreed to marketing communications, we may contact you with
details of products and services we think you’ll be interested in. You can
change your marketing communication preferences at any time through your
online account, by clicking the unsubscribe button at the bottom of every
email, or by contacting us at web@onyerbike.com We never sell
your information to other companies or brands.
- By tracking the behaviour of customers on our site en masse, we can identify
areas where we can improve and update our website and the content on it.
WHAT ARE MY RIGHTS?
- Under the Data Protection Act 1998 (the “Act”) you are entitled to a copy of
the information we hold about you. If you would like a copy of your information
please write to us at the address below. Please note that there may be a
charge of £10 for this service, as permitted under the Act.
- You can change your marketing communication preferences at any time
through your online account, by clicking the unsubscribe button at the bottom
of every email or by contacting us at web@onyerbike.com
COOKIES
Cookies are small text files that are placed on your computer by websites that you
visit. On Yer Bike Cycles set two types of Cookies on a users system. Two are system
Cookies which check your browser preferences and then keep track of your
shopping cart once you have selected an item to purchase. These can be identified
in your browsers as ebwCookieCheck and ACTIVE4D_SESSIONID and are
essential to the function of our site. The second set of Cookies are used by Google
Analytics & Ads in order to see how visitors use the site and help us make
improvements. These can be identified as _utma, _utmb, _utmc and _utmz. You can
opt out of being tracked by Google Analytics across all websites by
visiting http://tools.google.com/dlpage/gaoptout. You can opt out of interest-based
ads by Google by visiting http://www.google.com/settings/ads.
We use AdWords remarketing to market our sites across the web. We place a cookie
on a browser, and then a 3rd party (Google) reads these cookies and may serve an
ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If
you are concerned about 3rd party cookies served by networks, you should also visit
the Network Advertising Initiative opt-out page. Also, this guide to the best free anti-
tracking browser extentions can be found here.
Modern Slavery Statement
On yer bike cycles Ltd fully supports the government’s objectives to eradicate
modern slavery and human trafficking. Click here to view our Modern Slavery
Statement.
TERMS AND CONDITIONS FOR PRODUCT REVIEWS, QUESTIONS &
ANSWERS AND IMAGE SUBMISSIONS
On yer bike cycles Ltd encourage users of this website to post reviews, ask
questions and upload images, as long as the content is not illegal, obscene, abusive,
invasive of privacy, infringes copyright, or otherwise causes injury to third parties. On
yer bike cycles Ltd reserves the right to remove or edit any content if deemed
necessary.
Posting a review, question, image or other content –
- grants us the right to use, edit, alter, reproduce, publish and distribute the
material;
- indicates to us that the content is original, does not contravene copyright
legislation or our guidelines above;
- indicates that all “moral rights” that you may have in such content have been
voluntarily waived by you.
You acknowledge that you, On yer bike cycles Ltd, are responsible for the contents
of your submission. None of the content that you submit shall be subject to any
obligation of confidence on the part of On yer bike cycles ltd, its agents, subsidiaries,
affiliates, partners or third party service providers and their respective directors,
officers and employees.
By submitting your email address in connection with your review or question, you
agree that we may use your email address to contact you about the status of your
review and other administrative purposes.
COMPLAINTS
On yer bike cycles ltd treats customer complaints very seriously.
Our complaints process is managed by our department teams and overseen by
senior management. If you would like to make a complaint, please contact our team
01282 438855 or email burnley@onyerbike.com
All complaints will be handled in a consistent, fair, sympathetic and solution-focused
manner.
Every attempt is made to ensure complaints are acknowledged within 12 hours of
receipt.
Every attempt is made to (initially) respond within 24 hours of receipt of a complaint.
All complaints will be directed to a department manager in the first instance.
Every attempt is made to ensure that experience is used to prevent further or future
complaints.
After investigation, a complainant is always (where possible) informed of the
outcome.
All staff of On yer bike cycle Ltd have the absolute right to work in an environment
without threat, abuse and / or violence.
Any complaints regarding staff behaviour will be fully investigated in line with our
internal policies and processes.
If your complaint relates to your finance agreement.
If your complaint relates to the finance linked to your purchase you can still let us
know about this, but we will forward it on to your credit provider v12. V12 will
acknowledge your complaint and investigate it thoroughly.
What to do if you can't reach an agreement.
If you are not satisfied with v12 ‘s response to your complaint relating to the finance
agreement, you may be able to refer the matter to the Financial Ombudsman
Service. You must contact them within six months of the date of v12’s final response
letter to you. They can be contacted in the following ways:
- Phone: 01282 438855
- Email: burnley@onyerbike.com
- Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk.
DISCLAIMER
Our suppliers reserve the right to change specifications and prices without notice. On
yer bike cycle Ltd will do all it can to maintain prices and specifications on this web
site, however we do reserve the right to change specifications and prices without
notice.
Similarly, despite the wonders of modern computers, it is realistic to expect the
colour of any item bought to differ subtly from the image online.
OFFERS & PROMOTIONS
Automated/bulk entries and entries from third parties will be disqualified.
Other terms and conditions may apply to specific offers and promotions. Please see
individual offer for further details.
Due to administrative costs, bicycles on sale may not be purchased through
Cyclescheme, Salary Exchange, Bike2work Scheme.
REGISTERED OFFICE
On yer bike cycles Ltd
Queen Street, off queens lancashire way, Burnley BB11 1AT
VAT No. 562602750