Why can't I order through the web site?
Friday 24 September 2021 Filed in: General
As you are probably aware, our online ordering system is currently turned off. This happened in May 2020 as the demand during the first lockdown became unmanageable. Since then, we have been busy keeping up with demand in our three shops, and haven't had time to look at getting the site up and running again.
This also highlighted some major flaws and showed us we could improve our website and online services.
We are now in a position to start doing this and doing it properly. We have taken on a dedicated member of staff to get our website up to speed and fully operational as soon as possible.
This year we will only be listing bikes we have in stock or have on order! The bike industry is still suffering the knock on effects of Covid so stock is very low and supplies unpredictable. We felt listing bikes like this is the most efficient way. We don't want to show you bikes that we probably won't be able to get hold of.
We want to update as much of our bike stock in one go. We are still awaiting some information from suppliers but hope to have this updated early October
Accessories, Clothing & Parts
Similar to bikes, we will only be listing stock that is in store or on order! We can still do special orders in store, but for our website we will only display what we know we can get hold of so we don't disappoint anyone.
As the website hasn't been looked at since Covid, a lot of the stock is out of date and it is a huge task checking every department and linking all products within the store.
Currently the clothing section is complete and we estimate everything should be online and updated by the end of October at the latest.
In Stock system
We are making sure these are almost 100% accurate. If it shows in stock, then the item will be on the shelf in one of our 3 branches. We will not be showing suppliers stock in other warehouses as our own.
Click & Collect
For our local customers we will be finally introducing Click & Collect! If you are a regular, you will know we can get really busy and the phone lines can get tied up.
With our new in-stock system, if you see it online, you can buy it, then pick it up at the store of your choice.
We are aiming to turn our site back on once we have bikes and accessories updated. We are hoping this should be in a few week's time. As soon as we are live we will be posting all over our site and social media.
There are a lot more upgrades planned for the site. But we will start with the basics and progress from there.
Thank you for your patience.
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