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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Thank you for shopping with us. We strive to provide you with the best products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a return and refund policy subject to the following terms and conditions:
Returns Accepted:
Return Shipping:
Restocking Fees:
Final Sale Items:
Refunds:
Damaged or Defective Items:
Please note that this return and refund policy applies only to purchases made directly from our online store. For products purchased through third-party retailers or other channels, their respective return policies and procedures may apply.
We reserve the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to review and understand the terms and conditions outlined here before making a purchase.
If you have any further questions or require assistance regarding returns or refunds, please contact our customer support, and we will be happy to assist you.
Brand:Bontrager
Code:33678BLK